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How we protect your account information

When you open an account with abadi777, your personal information and payment details are encrypted end-to-end using bank-grade security protocols.

Bank-grade encryptionData isolation from third partiesAccess requests available 24/7
abadi777 How we protect your account information
PRIVACY QUESTIONS ANSWERED

Reach our data protection team

Your privacy concerns are handled by our data protection officer and support team. We respond to data access requests, account deletion requests and privacy questions within 24 to 48 hours.

Live Chat Open the chat widget in the bottom-right corner of the lobby. Our support staff handles privacy inquiries, data deletions and account-access requests Monday to Sunday, 08:00–22:00 Jakarta time.
Email Support Send privacy requests to [email protected] with your account email and ID. We acknowledge receipt within 4 hours and complete most requests (data export, deletion confirmation) within 48 hours.
Account Settings Log in to your account, navigate to Settings > Privacy & Data, and you'll see options to download your data, update personal information or request permanent deletion.
HOW WE SECURE IT

Your privacy safeguards

abadi777 employs TLS 1.3 encryption on all data transmissions, ensuring your deposits via DANA, OVO, GoPay and QRIS are never exposed in transit.

Encryption & Transit

All login credentials, payment details and personal information travel over TLS 1.3. We never store DANA, OVO, GoPay or QRIS credentials on our servers; those are held only by the payment processors.

Access Logs

Every staff member who touches your account data is logged. We keep these logs for 90 days and audit them quarterly to detect and investigate any unusual access patterns.

Password Security

Passwords are hashed with bcrypt and salted individually. We never see your actual password; even our engineers cannot retrieve it if you forget it.

Withdrawal Verification

When you request a withdrawal to your DANA, OVO, GoPay or QRIS wallet, we send a one-time code to your registered email or phone. You must confirm the code before funds leave your account.

Data Deletion

You can request permanent account and data deletion anytime through Settings > Privacy & Data. We erase all personal and gameplay records within 30 days, except for transaction records required by law.

No Third-Party Ads

Your gaming history is never shared with advertisers or data brokers. We use anonymised play stats only to optimise lobby layout and game availability for our own platform.

Frequently asked questions about your data

We address the most common privacy questions from players in Indonesia and beyond. Whether you're wondering about data export, DANA withdrawal records, or how long we keep your information, you'll find clear answers below.

Yes. Log in to Settings > Privacy & Data and click Export My Data. We'll email you a complete archive within 72 hours, including your account profile, all transaction records, deposit and withdrawal history, gameplay logs, and support tickets. The file is in standard CSV and JSON formats.

Payment transaction details are retained for seven years for audit and fraud compliance purposes, or where local law permits. You can view your deposit and withdrawal history anytime in Wallet > Transaction History. After account closure, we retain these records for an additional three years for regulatory purposes only.

When you request permanent deletion through Settings > Privacy & Data, we erase your personal profile, gameplay data and device history within 30 days. Transaction records and payment history for audit purposes are retained for seven years separately, but linked to your account ID only. Your email becomes available for re-registration after 90 days.

We use cookies to maintain your session, remember your preferred language and game filters, and detect fraudulent access attempts. You can disable cookies in your browser preferences, but this will log you out and you'll need to re-authenticate each visit. Analytics cookies can be disabled separately without affecting platform functionality.

No — we never store passwords in plain text or reversible form. Passwords are hashed with bcrypt and individually salted. If you forget your password, we send a secure reset link to your registered email. You then create a new password; the old one is not recoverable, even by our team.

Contact our data protection officer via live chat (Settings > Help > Chat), email ([email protected]), or phone during business hours 08:00–22:00 Jakarta time. We respond to privacy requests within 24 to 48 hours and can modify personal details, export data, or process deletion requests immediately.

No. Your personal information, account details and gameplay history are never sold, rented or shared with external marketing companies or data brokers. We use anonymised, aggregated data only to improve our own platform features and lobby performance. Your information remains private to abadi777 only.